The Lottery is promoted by SeeAbility, Registered Charity Number 255913.

Complaints Procedure

Any complaints regarding our lottery can be made directly to SeeAbility by contacting our dedicated supporter care team at SeeAbility, Newplan House, 41 East Street, Epsom, Surrey KT17 1BL, or by emailing

We will acknowledge your complaint within 2 working days and will aim to resolve any issues within 10 working days.

In the event that a satisfactory outcome can still not be reached within 90 days, the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

ii. The player will be provided with IBAS referral details.

iii. The outcome of IBAS intervention will be reported to the Gambling Commission

The SeeAbility Lottery is run under the rules laid down by the Gambling Act 2005. For more information please contact The Gambling Commission (

Responsible gambling / problem gambling procedure

Players can ask to be removed from the Lottery database so they do not receive further contact regarding the Lottery.

If you are having a problem then there is also software that blocks access to all online gambling sites. See or for more details.

To exclude yourself from the Lottery and future SeeAbility lotteries, please email indicating your name using the following template:

“I “name” request that I be refused entry to SeeAbility’s lottery and future SeeAbility raffles and lotteries. I understand that if I attempt to purchase a lottery ticket, I will be refused.”

Problem gambling

Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:

  • You’re buying for fun and helping a charity, not investing money

  • Set strict limits on how much time and money you’re going to spend, and only gamble what you can afford to lose

  • Quit while you’re ahead, and don’t chase your losses

  • Don’t gamble to escape from stress or boredom and keep up other interests and hobbies

If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:

  • Do you sometimes spend more money and time on gambling than you can afford to?

  • Do you find it hard to stop or manage your gambling?

  • Do you have arguments with family or friends about money and gambling?

  • Do you always think or talk about gambling?

  • Do you lie about gambling or hide it from other people?

  • Do you chase losses or gamble to get out of financial trouble?

  • Do you gamble until all of your money is gone?

  • Do you borrow money, sell possessions or do not pay bills in order to pay for gambling?

  • Do you need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?

  • Do you neglect work, school, family, personal needs or household responsibilities because of gambling?

  • Do you feel anxious, worried, guilty, depressed or irritable because of gambling?

  • Do you consider or have considered and illegal act to finance your gambling?

  • Do you gamble to escape worry, trouble, boredom or loneliness?

  • Do you have difficulty sleeping because of gambling?

Visit for more information and advice.

Remote gambling

Remote gambling includes gambling online, by interactive television or by mobile phone.

The advice below is designed to help anyone gambling remotely:

  • Keep track of the time that you spend playing

  • Keep track of the amount you spend playing – remind yourself that it is real money!

  • Avoid chasing your losses

  • If you’re a parent keep your password safe and consider using software to block access to gambling sites from minors. You can find further information on blocking software here:

  • Look for sites with options where you can set your own spend and session limits, which can help you to control your gambling